Legal
Privacy Policy
Last updated: July 3, 2026
This Privacy Policy explains what information Snakes SMP collects, how it's used, and your rights regarding that information.
1. Information We Collect
Minecraft username — used to identify you in-game, deliver purchases, and display in-game and community statistics (such as top buyers or leaderboards).
Payment information — payments are handled entirely by Tebex. We never receive or store your full card number, CVV, or bank details. We only receive transaction metadata (amount, package purchased, and the username it was assigned to) needed to fulfill your order.
Technical data — standard web server logs (IP address, browser type, pages visited) collected automatically for security and performance monitoring.
Support communications — information you submit through support tickets, bug reports, or Discord, including your username and message contents.
2. How We Use Information
- Deliver purchased ranks, items, and perks to the correct Minecraft account
- Operate, maintain, and improve the server and website
- Respond to support requests and enforce server rules
- Detect and prevent fraud, chargebacks, and abuse
- Display aggregated, non-sensitive statistics (e.g. live player count, recent purchases)
3. Third-Party Services
We use Tebex as our payment processor and monetization platform; their handling of your payment data is governed by Tebex's own privacy policy. We may also use standard analytics and hosting providers to operate this website, which may collect technical data such as IP address in the course of providing their services.
4. Data Retention
We retain transaction and username records for as long as necessary to resolve disputes, prevent fraud, and comply with legal obligations. Support ticket data is retained only as long as needed to resolve your request and for a reasonable period afterward for quality purposes.
5. Data Sharing
We do not sell your personal information. Data is shared only with service providers (such as Tebex) strictly as needed to operate the store and server, or when required by law.
6. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us through a support ticket.
7. Children's Privacy
Our services are not directed at children under the age required by applicable law to consent to data processing without parental approval. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page.